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Terms & Conditions - Ceramic-Mugs

We at Ceramic-Mugs strive to deliver the highest quality as well as exceptional service at the lowest prices in the market. While we strive to meet your every expectation, we want you to be aware of certain limitations. Please read and acknowledge receipt of the following stating that you agree with and are aware of all the criterion and conditions listed.

We specialize in screen printing on ceramic wares, glassware, and steel travel mugs. Our process is consider an art, mainly focusing on printing your ideas on to our promotional products. After studying our competitors we believe that we offer the best printing solutions, artwork designs, quality printing, fine detail printing, and customer satisfaction.

Once your order has been placed you will receive an invoice confirmation with 72 hours. If you do not receive your invoice via email, please call and we'll be glad to email or fax you a copy.

When you place your order, we automatically assume you do not need an artwork proof. By not requesting your proof you will be receiving your merchandise sooner. We only recommend artwork proof for designs with a lot of text.

You are responsible for proof reading all the typesetting and layout of your printing. Although every effort is made to reduce errors in spelling, grammar and layout, we cannot be responsible for reprinting jobs that have been proofed and approved by the customer for printing.

Any items that has been proofed and approved for printing by the customer or customer's representative will only be corrected at the customer's expense.

If you choose not to proof your job,Ceramic-Mugs will not be responsible for any errors and will expect payment in full for work completed.

Purchasers/Customers/Clients assume complete responsibility for obtaining permission for reproduction of logos, copyrights, patents, trademarks, etc.Ceramic-Mugs.com will not be held liable under any circumstance.

All agreements are contingent upon strikes, accidents and other unavoidable delays beyond our control.

*SPECIAL NOTICE*
Normal Production Time is only 6-10 days.
This does not include any shipment days. We do not guarantee UPS, Fed Ex, or Trucking delays.

Please contactCeramic-Mugs by a call, fax or email a request for individual PRICES. Please have the following information available when a quotation is required: Number of Colors (Spot or Process), Quantity Required, Size of Image(s). Taxes, Film and Artwork are extra, if applicable. Unusual circumstances in raw material, precious metals such as gold, fluctuation of the dollar, may result in an increase in prices without prior notice.

Ceramic & Glass Colors are stocked in a wide variety of colors, but we cannot guarantee exact color matches. Colors may vary due to firing conditions and the type of substrate. For example; there are many types of glazes used on ceramic products. The type of glaze used may or may not have an effect on the final color of the product.

Our optimum PRODUCTION TIME is 6 to 10 days after receipt of order, depending on size of order. This is subject to adjustment based on volume.

- CUSTOM PRODUCTS
Acceptance of an order for custom products is not subject to cancellation.

- DECALS
Ceramic-Mugs.com is liable only for decals purchased, and will replace misprint or defective decals. Check decals, before application, for any errors or misprint. Test fire each shipment before complete de coration. We are also not responsible for any loss due to improper firings.

-SPORTS BOTTLES
Price includes one color imprint, free second side imprint. Production time 7-14 business days. Please specify cap color, otherwise we will choose a cap color for you.

Our prices may change due to the content of our business. We strive to be lowest price in the country!

Orders are acknowledged if required or whenever questions about artwork, prices, credits, colors, production time, ship date and delivery instructions have to be clarified.

We will accept clean, black and white, camera-ready art or electronic art (vector based with all text converted to curves/outlines). If not converted as outline we will print the file as is. We reserve the right to determine what is camera-ready art. If touch-up, redrawing, or design is required, an art time charge may apply. Electronic art is accepted for Mac or Windows and can be submitted on CD, floppy or Zip disc (100 MB capacity). Send Adobe Illustrator 10 or lower (.ai or .eps), Freehand 8 or lower (fh8 or .eps) or Corel Draw 9 or lower (.cdr or .eps). In the event you cannot provide vector based art, we will accept TIFF or JPEG, but only at the imprint size or larger. Grayscale art should be at least 300dpi and bitmap art should be no less than 900 dpi.

Submitted artwork will automatically be resized to max size unless otherwise noted. Requested typestyles will be matched as closely as possible. Exact match cannot be guaranteed.

Instructions for layout, size, typestyle and location of imprint should be clearly specified with all orders. All halftones submitted should be 42.5 dpi at no less than 30% and no more than 70% value. More importantly, instructions for imprint on one side, two side or wrap around should be clearly stated.

The proof approval form sent with the proof must be signed and returned before production begins, unless your event date will be due, we will then decide either to send order into production or not. Delays to proof approval may result in a change of the scheduled ship date. Any art approval signed by you will be your responsibility when the order is complete. Pay close attention to the layout, size and all typesetting. A preproduction proof is treated the same as a speculative sample. Random samples will be shipped UPS Ground within 48 hrs. We reserve the right to NOT send proofs. If we feel the artwork and order is complete we will proceed with the order even without a proof approval.

Screen charges and setup charges represent cost of photography, screen production and any and all minor touch ups required for art. One time screen charge is $39.00 per color per screen.

Due to the nature of the production process and the variation of ware shapes and sixes, a registration variance of 1/16" may happen between imprint colors. This variance is considered acceptable in the industry.

A selection of standard colors is listed below by using PMS numbers for reference only. Colors are approximate when used on white glazed mugs. They will appear differently when applied on glassware and on various colored ceramic mugs. When a specific color match is desired, please include a PMS number or color swatch. Due to the nature of ceramic colors, an exact color match cannot always be guaranteed. Some colors can not be matched.

* Metallic gold or silver are optional at additional charges (see 22 k gold & Platinum Charges) Specify Micro-safe if required, non micro-safe is default
*Irr. gold or Irr. silver are optional at additional charges at $0.40 per item.

If multicolor design with tight registration requires the use of a decal to achieve the requested result, there will be an up charge to our normal pricing and will require an additional lead time in production. The minimum order for a decal is 36 pieces.

Minimum orders are 36 pieces. A paper proof approval must accompany all decal orders before final production begins. Special pricing must be obtained on 4-color process. Complicated art work requiring extensive amount of artist time may incur a charge. We reserve the right to determine what is complicated artwork.

Wraparound or second side imprints in direct printing incur no extra charge on most items if the same color is used. However, if a wrap around or second side imprint can only be achieved by using decal application or a different setup and screen, there will be an additional charge accordingly. Gold or platinum on the second side will also incur an additional charge based on the imprint area.

DISPUTES other than those involving freight carriers must be made within 8 days after receipt of shipment. Under no circumstances will we accept return of an order unless prior arrangements have been made with our office.

- CLAIMS

Claims must be made within 8 days of receipt of a shipment. Claims for freight adjustment, breakage, printing, shipment of wrong merchandise, or delays must be filed within 8 days of receipt. Return merchandise must have a authorization from the factory. We reserve the right to inspect items from the actual production run before processing any complaints or disputes.

If you decide to cancel your order within 2 hours. There will be a 15% cancellation fee. If you cancel your oder after the 2 hour period you will have to pay for any service fees such as (screeens, art time, production cost). All cancellations must be done in writing and must be confirmed by CM customer service.

Due to the manufacturing difficulties, we try, but cannot always guarantee the exact quantity shipment of an order. Shipments of 288 pieces or less are subject to a 10% over run or under run, shipments of 289 pieces or more are subject to 5% over or under run. All decal orders are subject to an over run or under run of up to 10%. We reserve the right to make exact quantity shipment request at a additional up charge of 5%.

Mailers are available for most item. Please contact the factory for price and availability.

Due to the nature of production process, slight variations and small imperfections in ceramic and glassware are not considered flaws. Variation in raw materials, glazes, production equipment and firing temperature may result in variations in size shape, glaze color, etc. These conditions are within acceptable industry standards.

Most order shipped by motor freight or UPS, depending on destination and weight of shipment. All shipments unless otherwise specified will be sent freight prepaid. The shipping charges are then added to the invoice.
If an inside delivery is required, the request must be stated on the order. It will incur additional charges.
Additional charges will incur for residential deliveries if so demanded by the carrier.
Motor freight shipments are palletized and shrink wrapped. UPS shipments must be repacked into larger cartons the cost of $4.00 per carton.
All shipments leaving our factory are inspected and signed for by the carrier.Ceramic-Mugs.com and it's parent company are not responsible for breakage and delays in delivery. Any damage claim must be filed with the carrier within 8 days and will be limited to damages noted at the time if delivery. Unless requested, all freight will be shipped at a release value of $0.90 per pound. Higher release values are available at an increased shipping cost which will be invoiced. Title to goods passes to the buyer upon release to the carrier.
Split shipment: First three locations are no additional cost then $5.00 per location.
Items broken in transit will only be replaced in minimum orders of 36 pieces.
Large Order Quotes

Any quotes for special items or large quantities over catalog count must be submitted by fax. All specifications must be included on request. All special packaging request, catalogs and samples must be requested by fax.

We reserve the right to have our company information, including our logo on the bottom of our mug.

Website subject will change without notice.

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- REPLACEMENT POLICY

No Returns on the following (misprinting , shipment shortage, ink color correciton, or delay).

In any case of a event date, we highly recommend ordering a few weeks prior to printing.

Incase of any misprinting , shipment shortage, ink color correction, or delay we will reprint the project. The cost price will depend on who is at fault.

To file a claim with your product you must write us, email us or fax us a letter stating your situation.

No Rush Service available for Re-Print Claims. We will ship Re-Print orders Ground Delivery Service, unless the customer is willing to pay for faster Delivery Shipment.